We offer shipping within Australia and internationally. Shipping options and costs are calculated at checkout.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Once your order has shipped, you’ll receive a confirmation email containing a tracking number and a link to the carrier’s tracking page. You can use this link at any time to check the status and estimated delivery of your package. If you have an account, tracking information is also available in your order history, and our support team is always happy to help if you have any questions along the way.

Yes, we accept returns within 14 days of delivery, provided the item is unused and in original packaging. If you need a different item or replacement, contact us and we’ll assist you.

To keep your jewellery looking its best, store each piece separately in a soft pouch or a lined jewellery box to prevent scratches and tangling. Avoid exposure to water, perfumes, cosmetics, and household chemicals, as these can dull the finish over time.

We recommend putting your jewellery on after getting dressed and removing it before showering, swimming, exercising, or sleeping.

After each wear, gently clean your pieces with a soft, dry cloth to remove oils and residue. For a deeper clean, use mild soapy water only when suitable for the material, and ensure the piece is thoroughly dried.

With proper care and mindful handling, your jewellery will retain its shine, colour, and beauty for years to come.

all Saikale pieces are covered under Australian Consumer Law, which protects you against manufacturing faults.

If your item has a defect related to workmanship or materials, we will gladly assess it and offer a repair, replacement, or refund where appropriate.

Please note that this does not cover:

• Normal wear and tear
  
• Accidental damage or misuse
  
• Improper care or storage
  

If you experience any issues with your jewellery, please contact us - We’re always here to help and will do our best to resolve it for you.

Yes - Our jewellery comes beautifully packaged, perfect for gifting. You can also add a personalised message at checkout.

Our pieces are crafted using high-quality materials such as gold plating, 925 sterling silver, and carefully selected stones ensure durability and beauty.

With proper care, your jewellery will maintain its shine. Avoid contact with water, perfumes, and chemicals to prolong its life. Most of our jewellery is designed to be safe for sensitive skin. However, if you have specific allergies, we recommend checking the product details or contacting us.

We recommend removing your jewellery before swimming or showering. Exposure to water, especially saltwater, chlorine, and soaps, can cause tarnishing, dull the finish, and shorten the lifespan of your pieces.

To preserve the shine and quality of your jewellery, it’s best to keep it dry and store it safely when not in use.