1. Introduction

Welcome to Saikale Jewellery. By accessing our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before using our services.

Throughout these Terms, “Saikale Jewellery”, “we”, “our”, and “us” refer to Saikale Jewellery.

2. Products & Availability

All products are subject to availability. We reserve the right to discontinue or modify products, collections, pricing, or descriptions at any time without prior notice.

As many of our pieces are handcrafted, slight variations in colour, texture, size, or finish may occur. These natural variations make each piece unique.

3. Pricing & Payments

All prices displayed on our website are in AUD (Australian Dollars) unless otherwise stated.

We reserve the right to change prices at any time without notice.

Payments must be completed at checkout using the available payment methods provided on our website. Orders will only be processed once payment has been successfully received.

4. Shipping

We offer domestic and international shipping.

Shipping times may vary depending on your location and customs processing for international orders. Saikale Jewellery is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.

Customers are responsible for providing accurate shipping information. We are not liable for orders shipped to incorrect addresses provided by the customer.

5. Customs & Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the customer.

6. Returns & Exchanges

We want you to love your Saikale Jewellery piece.

If you are not satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order, provided the item is:

• unworn,
• unused,
• in original condition, and
• returned in original packaging.

For hygiene reasons, earrings cannot be returned unless faulty.

Sale items and custom-made pieces are non-refundable.

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

7. Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 7 days of receiving your order with photos and order details. We will assess the issue and arrange a replacement, repair, or refund where appropriate.

8. Jewellery Care

To maintain the beauty and longevity of your jewellery:

• Avoid contact with water, perfumes, lotions, and chemicals.
• Store pieces in a dry, cool place.
• Clean gently with a soft cloth.

Saikale Jewellery is not responsible for damage caused by improper care, wear and tear, or accidental damage.

9. Intellectual Property

All content on our website, including logos, images, product designs, text, graphics, and branding, is the property of Saikale Jewellery and may not be copied, reproduced, or used without written permission.

10. Privacy

Your personal information is handled with care and used only for order processing, customer service, and communication purposes in accordance with our Privacy Policy.

11. Limitation of Liability

Saikale Jewellery shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

12. Contact Us

For any questions regarding these Terms & Conditions, please contact us through our website or official social media channels.

Thank you for supporting Saikale Jewellery — where elegance meets meaning.