At Saikale, we are committed to delivering your jewellery safely, efficiently, and beautifully packaged. Every order is carefully prepared to ensure it arrives in perfect condition.

Processing Times

All orders are processed within 1–3 business days after payment confirmation.

During peak periods, launches, promotions, or holidays, processing times may be slightly longer.

You will receive a confirmation email once your order has been shipped, including tracking details where available.

Australian Shipping

We ship Australia-wide using trusted postal and courier services.

Estimated Delivery Times

• Standard Shipping: 3–8 business days
  
• Express Shipping: 1–4 business days
  

Delivery times may vary depending on your location and postal service delays.

International Shipping

Saikale Jewellery proudly ships worldwide.

Estimated International Delivery Times

• New Zealand: 5–10 business days
  
• United States & Canada: 7–15 business days
  
• Europe: 7–20 business days
  
• Asia: 5–15 business days
  
• Rest of the World: 10–25 business days
  

International delivery times are estimates only and may vary due to customs processing or local postal services.

Customs & Duties

International orders may be subject to customs duties, taxes, or import fees determined by your country. These charges are the responsibility of the customer.

Saikale Jewellery is not responsible for delays caused by customs.

Tracking Your Order

Once your order has been dispatched, you will receive tracking information via email.

Please allow up to 24 hours for tracking updates to appear.

Incorrect Address Information

Please ensure all shipping information is entered correctly at checkout.

Saikale Jewellery is not responsible for:

• Delays caused by incorrect addresses
  
• Lost parcels due to incorrect shipping details provided by the customer
  
• Packages returned to sender due to failed delivery attempts
  

If a parcel is returned to us, additional shipping charges may apply for re-delivery.

Lost or Delayed Parcels

While we work with reliable shipping partners, occasional delays may occur.

If your parcel appears lost or significantly delayed, please contact us at your customer support email and we will assist you in lodging an enquiry with the shipping provider.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with:

• Your order number
  
• Photos of the packaging and product
  

We will review the issue and work towards a suitable resolution.