Revision Date: May 2026

Saikale Jewellery Pty Ltd (“Saikale”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information with care, transparency, and security.

This Privacy Policy explains how your personal information is collected, used, stored, and shared when you visit our website, purchase our products, interact with us through social media, subscribe to our communications, or otherwise engage with Saikale Jewellery.

This Privacy Policy is governed by the Australian Privacy Principles (“APPs”) contained in the Privacy Act 1988 (Cth).

By accessing our website or using our services, you acknowledge and agree to the collection, use, disclosure, and handling of your personal information in accordance with this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

“Personal information” means information or an opinion that identifies, or could reasonably identify, an individual.

Depending on how you interact with Saikale Jewellery, we may collect the following categories of personal information:

Personal & Contact Information

• Full name
• Email address
• Phone number
• Shipping and billing addresses
• Social media usernames or handles

Order & Payment Information

• Products purchased or added to cart
• Order history
• Transaction details
• Payment method information

Payment information is processed securely through trusted third-party payment providers. Saikale Jewellery does not store full credit card details.

Website & Device Information

When you visit our website, we may automatically collect certain information including:

• IP address
• Browser type
• Device information
• Time zone
• Cookies and tracking technologies
• Website usage behaviour
• Pages viewed and interactions on our website
• Referral websites and search terms

We collect this information using technologies including cookies, log files, analytics tools, tags, and pixels.

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for legitimate business purposes including to:

• Process and fulfil orders
• Arrange shipping and delivery
• Provide invoices and order confirmations
• Respond to enquiries and customer support requests
• Improve our products, services, and website experience
• Detect fraud, unauthorised transactions, and security risks
• Personalise your shopping experience
• Conduct analytics and performance monitoring
• Send marketing communications, promotions, or newsletters where you have opted in
• Comply with legal and regulatory obligations

We may also use your information to provide you with advertising, recommendations, or content that may be relevant to your interests.

DIRECT MARKETING

With your consent, Saikale Jewellery may send you:

• Promotional emails
• Product launches
• Exclusive offers
• Collection updates
• Newsletters and events

You may unsubscribe from marketing communications at any time by:

• clicking the “Unsubscribe” link in our emails, or
• contacting us directly at contact@saikale.com

Even if you opt out of marketing communications, we may still contact you regarding:

• order confirmations,
• customer service matters,
• account activity, or
• legal or security notices.

HOW WE SHARE YOUR INFORMATION

Saikale Jewellery does not sell your personal information.

However, we may disclose your personal information to trusted third parties where reasonably necessary to operate our business, including:

• Payment service providers
• Shipping and courier companies
• Website hosting providers
• Shopify Inc. and related e-commerce providers
• Marketing and email platforms
• Analytics and advertising providers
• Fraud prevention and cybersecurity providers

These third parties are only authorised to use your information for services related to our business operations and are required to protect your information appropriately.

We may also disclose your information:

• where required by law,
• to comply with legal obligations or lawful requests,
• to protect our rights, property, or customers,
• to investigate fraud or unlawful activity, or
• in connection with a business transfer, merger, acquisition, or sale.

INTERNATIONAL TRANSFERS

As an international brand, your personal information may be processed or stored outside Australia, including in countries where our service providers operate.

Where personal information is disclosed overseas, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy laws.

By using our website, you consent to the international transfer of your information where applicable.

COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to:

• improve website functionality,
• remember your preferences,
• personalise content,
• analyse website traffic and performance, and
• support marketing and advertising efforts.

You may disable cookies through your browser settings; however, certain features of our website may not function properly if cookies are disabled.

HOW WE STORE & PROTECT YOUR INFORMATION

We take reasonable technical, administrative, and organisational measures to protect your personal information from:

• misuse,
• interference,
• loss,
• unauthorised access,
• disclosure, or
• alteration.

Your information may be stored securely on systems operated by Saikale Jewellery or trusted third-party service providers.

While we take reasonable steps to safeguard your information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• provide our products and services,
• fulfil transactions,
• comply with legal obligations,
• resolve disputes, and
• enforce our agreements.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify the information.

YOUR RIGHTS

Subject to applicable privacy laws, you may have the right to:

• request access to your personal information,
• request correction of inaccurate or incomplete information,
• request deletion of your personal information,
• withdraw consent for marketing communications, and
• request information regarding how your data is handled.

Requests may be submitted by contacting us at contact@saikale.com

We may require proof of identity before processing certain requests.

THIRD-PARTY LINKS

Our website and social media platforms may contain links to third-party websites or services that are not operated or controlled by Saikale Jewellery.

We are not responsible for the privacy practices, policies, or content of third-party websites.

CHILDREN’S PRIVACY

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

CHANGES TO THIS PRIVACY POLICY

Saikale Jewellery may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, legal obligations, or regulatory requirements.

Any updates will be published on this page with the revised effective date.

CONTACT US

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us at:

Email: contact@saikale.com

Thank you for trusting Saikale Jewellery — jewellery created with elegance, meaning, and purpose.